FAQs

Frequently Asked Questions

Shipping

What does available from Auckland warehouse mean?
These Items are in stock and available at our Auckland warehouse in New Zealand and will be dispatched within 48 - 72 hours of purchase.

What does available from supplier mean?
Items that are only available from supplier are still in stock and available to purchase, but will be shipping directly from our overseas supplier. These items may take more time to be dispatched and delivered to you.

How long will an item from supplier take to reach me?
Items from our supplier can take between 4 - 8 weeks to be delivered as they are coming from our overseas warehouse. Most of our supplier items are also made per order which is why they can take some time to arrive to you.

Where do we ship to?
Currently our Auckland stocked items are only available to ship to Australia & New Zealand. All items from our supplier can be shipped to the US, UK, Canada, China, Australia & New Zealand. 

Out of stock items

What if an item is out of stock, can i still place an order?
Yes, if an item is currently out of stock you can email us at Thesensoryshopnz@gmail.com and we can place an order for you directly from our supplier. Please note as stated above, items coming from our supplier may take between 4 - 8 weeks to arrive to you.

What if an item is in stock, but doesn't have the quantity amount I require?
No problem, simply email us at Thesensoryshopnz@gmail.com and we will place an order from supplier to get in the outstanding quantity that is needed for you as a pre-order. Please note as stated above, items coming from our supplier may take between 4 - 8 weeks to arrive to you. Pre-orders must be paid in full at the time of order.

Bulk orders and quotes for therapists, teachers and schools

Do you offer a discount for bulk orders?
Yes we do offer discounts and specials for bulk orders placed with us

How do I get a quote for a bulk order?
Simply email us at Thesensoryshopnz@gmail.com with the items and quantities you are interested in getting a quote for.